Shipping & Returns
Everything you need to know about getting your order, tracking it, and sending something back if it’s not quite right.
Shipping Policy
Free shipping on every order
Free shipping on every order. No minimums, no hidden fees.
Where we ship
We Ship World Wide. All products ship from warehouses located in the USA.
Processing time
Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding US public holidays). Orders placed on weekends or holidays are processed the next business day.
Delivery time
Once shipped, most orders arrive within 3–7 business days.
Total estimated time from order to doorstep: 5–9 business days.
| Step | Time |
|---|---|
| Order processing | |
| Shipping in transit | |
| Total |
Delivery times are estimates and may be affected by carrier delays, weather, or peak holiday seasons.
Multiple items
Our products ship from different US warehouses. If you order more than one item, they may arrive in separate packages on different days. Each package will have its own tracking number.
Order tracking
As soon as your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to track your package. This usually arrives within 1–3 business days of placing your order. If you haven’t received it, please check your spam folder or contact us.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us within 12 hours of placing your order and we’ll do our best to update it before it ships. We are not responsible for packages delivered to an incorrect address entered at checkout.
Lost or damaged packages
If your package is marked as delivered but you can’t find it, or it arrives damaged, contact us within 7 days of the delivery date. For damaged items, please include photos of the item and the packaging. We’ll work with the carrier and, after review, send a replacement or issue a full refund, at no cost to you.
Return & Refund Policy
30-day returns
You may return most items within 30 days of delivery.
How to start a return
- Email us at info@borkbestie.com with your order number and the reason for your return.
- We’ll send you a Return Authorization number and the return address.
- Ship the item back with the Return Authorization number clearly marked.
Return conditions
To be eligible for a return, the item must be:
- Unused, unwashed, and in the same condition you received it
- In its original packaging, with all accessories included
Return shipping costs
For returns due to a change of mind (wrong size, no longer needed, etc.), the customer is responsible for return shipping costs, and any restocking fee charged by our warehouse will be deducted from your refund. We’ll tell you the exact amount before you send the item back.
If your item arrived damaged, defective, or incorrect, we cover everything. We’ll send a replacement or a full refund, and you won’t pay any return shipping.
Refunds
Once the warehouse receives and inspects your return, we’ll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or PayPal may take a few extra days to show it.
Cancellations
You can cancel your order within 12 hours of placing it for a full refund. After that, your order may have already been sent to our warehouse for shipping. In that case, please wait for it to arrive and follow the return process above.
Contact Us
Questions about your order? We’re happy to help.
We typically reply within 24 hours (Monday–Friday).